Responsible Gaming at Just Casino

At Just Casino, we believe that gaming should always remain an enjoyable form of entertainment, never a source of financial or emotional stress. We are committed to promoting responsible gaming across every product we offer, from slots and live dealer tables to JustSport betting markets. Just Entertainment B.V., the operator behind Just Casino, holds a licence issued by the Curaçao Gaming Authority (licence no. OGL/2024/164/0246), and we take our regulatory obligations seriously when it comes to player protection. This page explains the tools, policies and support resources we provide to help you stay in control whenever you play at Just Casino.

Our Commitment to Safer Play

We design every feature of our platform, including the Just Casino app and the desktop version of our site, with player welfare in mind. We continuously monitor account activity for signs of harmful play, and we train our support team to recognise warning signs and respond with empathy rather than judgement. Whether you access your account through the Just Casino login page on desktop or through the Just Casino app download on your mobile device, the same responsible gaming tools are available to you at all times.

We understand that gambling can affect people differently, and what feels like harmless fun to one player may become a problem for another. Because of this, we do not simply provide static information — we actively encourage every player to use our self-assessment and account management tools on a regular basis, not only when a concern has already developed.

Age Verification and Eligibility

We only allow individuals who are at least 18 years old, or the legal gambling age in their jurisdiction if higher, to register an account or play at Just Casino online. We verify age and identity as part of our standard account checks, and we reserve the right to request proof of age, identity and address before processing any withdrawal. We will suspend or close any account where we discover, or reasonably suspect, that the account holder is underage.

We require accurate personal information at the time of registration.
We may request government-issued identification and proof of address at any stage.
We void winnings and may withhold deposited funds where underage or fraudulent registration is confirmed.

Tools to Help You Stay in Control

We give every account holder direct access to a range of responsible gaming tools through the account settings menu. These tools apply equally across our Just Casino Canada edition, our other localised platforms and any currency you use to play, including cryptocurrency accounts.

Deposit Limits

We allow you to set daily, weekly or monthly deposit limits on your account. Once a limit is set, we will not allow deposits beyond that threshold until the limit period resets or you choose to reduce it. Increasing a limit is subject to a cooling-off period, while decreasing it takes effect immediately, so that we always err on the side of caution.

Loss and Wagering Limits

Alongside deposit limits, we let you set loss limits so that your net losses over a chosen period cannot exceed an amount you are comfortable with. If you prefer to control the pace of your play rather than your spending directly, we also support wagering limits that cap the total stakes placed within a set timeframe.

Session Time Limits and Reality Checks

We provide reality check notifications that appear at intervals you choose, reminding you how long you have been playing and summarising your current wins or losses. We also allow you to set maximum session lengths, after which we will automatically log you out of your Just Casino account until the next day.

Time-Out and Cooling-Off Periods

If you feel you need a short break, we offer temporary time-outs ranging from 24 hours to several weeks. During a time-out, we will suspend your access to real-money play and remove marketing communications from us, including promotional emails and Just Casino bonus offers, for the duration you select.

Self-Exclusion

We take self-exclusion requests seriously and process them promptly. You can request self-exclusion for a minimum period of six months up to a permanent exclusion from Just Casino. Once self-exclusion is confirmed, we will close your account, remove you from all promotional communications, and prevent any new account from being opened using the same identity details. We will not reverse a self-exclusion request before the agreed period has ended, even if you contact our support team directly.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their gaming habits. Some common warning signs that gambling may be becoming a problem include:

Spending more time or money on gaming than originally intended.
Chasing losses by increasing bets or making additional deposits.
Neglecting work, relationships or financial responsibilities because of gambling.
Feeling anxious, irritable or preoccupied when unable to play.
Borrowing money or using funds intended for essential expenses to gamble.

If any of these apply to you, we strongly recommend using our deposit limit, time-out or self-exclusion tools immediately, and we encourage you to reach out to a specialised support organisation for additional guidance.

External Support Organisations

We are not a substitute for professional treatment, and we actively signpost independent organisations that specialise in gambling support. We recommend contacting resources such as GamCare, BeGambleAware, Gambling Therapy or Gamblers Anonymous, depending on your location, for confidential advice and counselling. We also support the use of third-party self-exclusion schemes and blocking software, such as GAMSTOP or similar national programmes, where available in your country.

Third-Party Blocking and Family Protection

We recognise that gambling can affect not only the player but also their family and household. We recommend that parents or guardians use device-level parental control software to prevent minors from accessing Just Casino or any other gambling platform. If a family member expresses concern about another person's gambling, we encourage them to contact our support team so that we can discuss appropriate account restrictions, always in line with data protection obligations owed to the account holder.

VIP Play and Responsible Gaming

Our Space Club loyalty programme and VIP Galaxy tier, including the invite-only Diamond Club, reward frequent play with enhanced benefits. We apply the same responsible gaming standards to VIP members as we do to every other account holder, and higher status never overrides a player's right to set limits, request a time-out or self-exclude. We periodically review VIP account activity to confirm that continued play remains consistent with responsible gaming principles.

Restricted Jurisdictions and Compliance

We do not accept real-money deposits or gameplay from residents of restricted countries, including the United States, United Kingdom, and several other jurisdictions listed in our terms and conditions. We apply these restrictions strictly, and we may request proof of residency at any time to confirm eligibility. Where a breach of our restricted countries policy is identified, we reserve the right to withhold guarantees regarding refunds on payments made in breach of these rules.

Contacting Our Support Team

If you have questions about any of our responsible gaming tools, or if you would like assistance setting a limit, requesting a time-out or arranging self-exclusion, our support team is available 24/7 through live chat or by email at support@Just Casino.com. We are here to help, and we will always treat these conversations with discretion and respect.

Content updated: August 25, 2026